Standard & Custom Cake FAQs
Standard & Custom Cake FAQs
How early do I have to book my cake/cupcakes/other baked goods?
We have a limited number of spaces available for standard and custom cakes per weekend so we recommend booking with us as soon as you know you are wanting to order with Cake & Loaf. Our limited spots are first come, first served (with your deposit or full payment)
Do you offer Cake consultations and cake tastings?
For custom cake orders we do not offer one on one consultations with a tasting. With enough notice, we can put together a “take-home” tasting for you to enjoy in the comfort of your own home. This “take-home” tasting is $25 and must be paid in advance with a VISA, MASTERCARD or by e-transfer.
Please contact our Cake Department at 289-389-6581 or firstname.lastname@example.org to inquire.
Can you give me a custom cake quote over email?
Yes, because there are many factors that go into the quoting process for a custom cake it can be quite time-consuming. Because of this we are only able to offer 2 free quotes for each custom cake request.
Please visit the “Cake Builder” on our website to submit your request!
Can I drop by the store to get a custom cake quote?
No, because of the small space available in the shop, we are usually not able to accommodate “drop-in” quote requests. This is especially true for Friday, Saturdays and any Holiday weekend. Please visit our website and use our “Cake Builder” to submit your custom cake request.
How do I pay for my order?
We have a limited number of spots available each week for Custom Cakes. All spots are first come, first served with full confirmation and your deposit.
Email Money Transfer to email@example.com (Security Question: What is this for? Security Answer: “cakebakery”)PLEASE INCLUDE in your e-transfer message field: YOUR NAME & DATE OF CAKE ORDER
Via phone with visa/mc – Contact: 289-389-6581
In shop with debit/cash/credit
NOTE: There is NO TAX on cake items but there is tax on deliveries
PLEASE DO NOT INCLUDE CREDIT CARD INFORMATION IN YOUR EMAIL RESPONSE FOR SECURITY REASONS.
How many flavours can I get with my order?
There is a minimum requirement of one flavour per dozen for cupcakes. (we offer regular sized cupcakes but not mini cupcakes).
For tiered cakes, you can choose one flavour per tier.
Can you accommodate special dietary needs?
Egg and Dairy free – We DO offer egg and dairy free cakes. These are our completely vegan cakes and cupcakes. We bake everything from scratch in our kitchen and often with ingredients that contain potential allergens. Certain products may not contain allergens but there is always a chance that cross contamination has occurred as we are not a dairy and egg free facility.
Please note: Vegan buttercream cannot get as smooth as our regular Swiss meringue buttercream so you may notice more air bubbles and texture than normal. Because of this, fondant on top of vegan buttercream cannot get as smooth as we would like so you may notice more some of the vegan fondant textures coming through the fondant. If you insist on having fondant over your vegan buttercream, you may notice air bubbles develop under the fondant over time. We are not responsible for any damage to any of the cake created from the air bubbles as we have recommended that you not choose this design element.
Gluten free – Due to our small space, we are not able to have a separate gluten free kitchen. We bake everything from scratch in our kitchen and often with ingredients that contain potential allergens. Certain products may not contain allergens but there is always a chance that cross contamination has occurred as we are not a gluten free facility.
Peanut and tree nut free – Due to our small space, we are not able to have a separate peanut and tree nut free kitchen. We bake everything from scratch in our kitchen and often use nuts and ingredients that contain potential allergens. Certain products may not contain allergens but there is always a chance that cross contamination has occurred as we are not a nut free facility.
Do you offer Delivery?
We are able to offer deliver with enough notice. Delivery costs are based on the time and distance travelled to the required destination.
Please ask about delivery when ordering and we can give you a quote.
Any items being delivered must be paid IN FULL before delivery.
Sunday deliveries – We are closed on Sundays and do not offer any deliveries on Sundays. We have done cakes for Sunday events before and in those situations we have either delivered the day before or the client has picked up the cake the day before.
If we are to deliver the cake the day before it is your responsibility to ensure that the venue will be able to accommodate the cake and provide a suitable storage place for it. (low moisture fridge-especially for fondant cakes). Once we have delivered we are not responsible for any damage that may occur while being held overnight and into the following day.
If you decide to pick up then you would need to have a space to refrigerate the cake (low moisture fridge-especially for fondant cakes) overnight and again, we are not responsible for any damage that may occur while being held overnight and into the following day.
Distance restrictions – Baked goods that require refrigeration can only be delivered if within a specific amount of time. (40 -45 min) This is an instruction given by the Hamilton Health Department due to the fact that the truck is not refrigerated.
Deliveries on major holidays – We are not able to offer any cake deliveries on or leading up to major holidays such as Easter, Thanksgiving and Christmas due to the overwhelming amount of production happening to meet the demands of the bakery.
What special considerations should I take for my outdoor Event?
We never recommend having any baked good sit out in the natural elements (this includes but is not limited to heat, direct sunlight, rain and humidity or wind). If you ARE having an outdoor event and wish to have your cake/cupcakes/baked goods displayed outdoors we would highly recommend you have the cake/cupcakes/baked goods stay indoors until the very last minute. This will help to mitigate any potential hazards that may be present at your outdoor event. Any damage to a cake/cupcakes/baked goods after drop off (and set up if applicable) by Cake & Loaf is not the responsibility of Cake & Loaf. Any damage to a cake/cupcakes/baked goods after pick up at Cake & Loaf by the client is not the responsibility of Cake & Loaf.
Do you offer cake and cupcake stand rentals?
We do not offer cake stand rentals at this point in time but we do have cupcakes stands available.
The cupcake stand is a 5 tier (8”/10”/12”/14”16”) clear acrylic stand that can hold 5-8 dozen cupcakes depending on how tightly they are placed on the stand.
$200.00* is applied at all times per cupcake stand. *(Rental Fee of $25 + tax ($28.25) plus Deposit of $175 for a total of $203.25)
Cake stand(s), if needed for display by the buyer, must be returned to Cake and Loaf Bakery Ltd. within 2 c+l business days.
Each day the stand(s) are not returned after the specified return date $50 will be deducted from the refund total for each day it is not returned.
All stands must be returned in full working order, all parts available, and in appropriate working condition (example: no obvious scratches and missing pieces), to have the deposit returned in full.
Damaged stands will result in no deposit return. (To cover the cost of a new stand)
Can you colour match your buttercream or fondant?
When a colour swatch, invitation or photo of a colour is sent over email, we are seeing your colour(s) from multiple device screens so colours may vary and come out differently from your original requested colours. This is due to devices having different brightness settings or the camera or device used to upload your picture may skew the tone. If you would like a closer replica of colours, please drop off a physical swatch 3 days in advance and we can do a physical side by side colour match. (please include your name, phone number and date of cake order when dropping off your colour swatch)
In all cases, we will use our best judgment for matching but can never guarantee a complete match.
Can we bring in our own cake decoration elements?
We are able to accept any non-edible item to be used on your cake/cupcakes/other baked goods. This includes but is not limited to toppers and ribbons.
Toppers – Please provide your topper no sooner than 2 weeks before or later then 1 week before your delivery or pick up date. (please include your name, phone number and date of cake order when dropping off your topper) If you are not dropping off your topper please be sure to have the topper left at the cake table for us to put on when we arrive with your delivery. If the cake/cupcakes/other baked goods are being left without set up, it will become the responsibility of the venue to place the topper on the cake.
Ribbon – If you are needing a colour of ribbon that we do not already have, we ask that you provide it. We will give you proper instructions as to what width and length you will need depending on the needs of the specific order. Please provide your topper no sooner than 2 weeks before or later then 1 week before your delivery or pick up date. (please include your name, phone number and date of cake order when dropping off your ribbon)
Cake or cupcake stands – Unfortunately, we do not have enough extra space to be able to store any cake or cupcake stands. If we are delivering to your event, please have any stands ready at the cake /dessert table for the time if delivery.
Fresh floral – We ask that the client provides the floral so that it is exactly what you would like and will match your theme/colours. Please provide the flowers the morning of the cake order OR the day before. We will prepare the flowers and arrange them on your cake for an additional charge. (this price will be depend on the amount of flowers used but starts at $20)
What are your serving sizes?
All of our cakes are made up of 4 layers of cake with 3 layers of filling and are are approximately 5” tall. Any cake made larger than 10” (12” round, 14” round, ¼ slab, ½ slab and full slab) is made with 3 layers of cake and 2 layers of filling and is approximately 5” tall.
Please see serving numbers based on cake size below:
6” round feeds 8-12 (based on 1 ½” – 2 ½“ wedges)
8” round feeds 12-16 (based on 1 ½” – 2 ½“ wedges)
10” round feeds 22-26 (based on 1 ½” – 2 ½“wedges)
12” round feeds 30-45 (based on 1 ½”- 2 ½“ wedges – special cutting instructions required)
14” round feeds 50-65 (based on 1 ½” – 2 ½“ wedges – special cutting instructions required)
¼ slab feeds 30 (based on 1 ½” x 2 ½ “ pieces)
½ slab feeds 50 (based on 2” x 2“ pieces)
Full slab feeds 100 (based on 1 ½” x 2“ pieces)
Venues will be provided with our “Product Release Form” which gives the venue specific information on the cake/cupcakes/baked goods that we have delivered and dropped off or set up at the venue. This document includes, but is not limited, to the following guidelines: proper storage (in or out of a fridge), cutting and what items need to be removed before serving (wooden dowels etc.). This document is signed by a representative at the venue and then all responsibility is taken over by the venue. If they do not follow these guidelines, we are not responsible for their error(s)
We photograph all of our cakes and can use them in any way to promote/market our product. This includes, but is not limited to, use on social media, in store or on any other promotional/marketing material. We reserve the right to use these photos without client compensation or permission.
Can you recreate a cake design that we found online?
We create custom cakes and prefer not to copy others artistic designs. We will use your provided photographs as inspiration but will create our own cake based in this inspiration. In order to make you aware of all intended details, we prefer to email cake quotes and orders to clients so that there will be minimal misunderstanding regarding what they will be getting.
All elements of your cake/cupcakes is handmade and is always subject to our individual artistic interpretation. When creating a cake, we might make minor decorative changes in order to better the aesthetic. We always try to do this with notice but may not be successful with getting in touch with the client before the cake needs to be completed.
How long will my cake last after I have picked it up?
At Cake & Loaf we take great pride in offering the freshest baked goods possible and all of our cakes are baked fresh to order! We use only real, wholesome ingredients with no preservatives. We recommend eating your cake within 2-4 days for optimal freshness (if stored and served properly).
How will my cake be boxed when I pick up my cake?
When you come to pick up your custom cake it will be boxed in one of our white bakery cake boxes. The boxes are only available in heights up to 5”. For cakes that are taller than 5” (single OR multi-tiered cakes) the cake will be in a box but the box will not be able to be closed completely.
What do I need to know about picking up my standard or custom cake?
Please let your cake decorator know how far you will be travelling with your cake so that we can be sure to have your cake properly cooled and sturdy for travelling.
When picking up a cake, please be sure to have a FLAT surface available for your cake to sit on with no items around it to potentially slide into the side of the cake.
There will be a “Client Pick Up Product Release Form” given to you that must be signed before you leave the bakery. This document includes storage recommendations, set up and serving instructions.